Exchange and Return Policy
If the order was placed online, you have the right to notify us, by email, that you want to cancel the order, at firstname.lastname@example.org., without any penalties. Products that are not made-to-measure can be returned without specifying the reason in term of 1 to 30 days since the shipment was completed.
If you want to change the product with another one on a different size, you have to contact us at email@example.com., and tell us the new details of your order. The money will return into your bank account in 1 to 30 days, excepting the shipment price for the return, which is not included in the exchange.
If you want to change a product with a different one, you will have to contact us at firstname.lastname@example.org. and tell us the new details of your order. We will cancel it and you will have to place a new order. The money paid on the first order will return into your bank account in 1 to 30 days, excepting the shipment price, which is not included in the exchange.
In case you want to decide to send back your products for good, your money will return into your bank account in 1 to 30 days. The money paid on shipment for the return will not be included.
For us to accept a return or an exchange, the products have to be in perfect shape, ready to be sold as new, in their original packaging, with intact labels and documents (invoice, guaranty etc.)
Our made-to-measure philosophy
Madala is a brand that offers also made to measure women’s apparel.
“Made to measure” items are recommended in order to offer our clients the highest level of quality in fabrics and tailoring, based on the measurements you provide us with.
When placing an order with Madala, you are asked to provide us with your measurements. We encourage customers to send us as many personal measurements and specifications as possible, for the orders to be made as precisely as possible and ensure a perfect fit.
Returns & exchanges
Based on our made-to-measure philosophy, no return is accepted and no refund is made on any order that we have created based on the measurements you have previously provided us with.
We do not offer an exchange service since we do not have ready-made designs that can be shipped in exchange.
We only accept returns if a garment was NOT made according to the customer’s specified measurements. In that case, the garment can be returned and a refund will be reverted, minus the shipping cost.
If the customer needs further minor adjustments made by our team, we offer this service free of charge, excluding the shipping cost (back and forth), which will be covered by the customer.
We understand that the colors as they appear on your computer screen may slightly be different from how they are in reality. In this case, we highly recommend you to order the color swatches (free shipping) to help you decide.
Once we receive your item(s) we will refund you by your original payment method. Payments can take up to 30 working days to process. Returned items will be refunded excluding the cost of the return shipping.