Exchange and Return Policy
If the order was placed online, you have the right to notify us, by email, that you want to cancel the order, at firstname.lastname@example.org., without any penalties. Products that are not made-to-measure can be returned without specifying the reason in term of 1 to 30 days since the shipment was completed.
If you want to change the product with another one on a different size, you have to contact us at email@example.com., and tell us the new details of your order. The money will return into your bank account in 1 to 30 days, excepting the shipment price for the return, which is not included in the exchange.
If you want to change a product with a different one, you will have to contact us at firstname.lastname@example.org. and tell us the new details of your order. We will cancel it and you will have to place a new order. The money paid on the first order will return into your bank account in 1 to 30 days, excepting the shipment price, which is not included in the exchange.
In case you want to decide to send back your products for good, your money will return into your bank account in 1 to 30 days. The money paid on shipment for the return will not be included.
For us to accept a return or an exchange, the products have to be in perfect shape, ready to be sold as new, in their original packaging, with intact labels and documents (invoice, guaranty etc.)
Our made-to-measure philosophy
Madala is a brand that offers also made to measure women’s apparel.
“Made to measure” items are recommended in order to offer our clients the highest level of quality in fabrics and tailoring, based on the measurements you provide us with.
When placing an order with Madala, you are asked to provide us with your measurements. We encourage customers to send us as many personal measurements and specifications as possible, for the orders to be made as precisely as possible and ensure a perfect fit.
Returns & exchanges
Based on our made-to-measure philosophy, no return is accepted and no refund is made on any order that we have created based on the measurements you have previously provided us with.
We do not offer an exchange service since we do not have ready-made designs that can be shipped in exchange.
We only accept returns if a garment was NOT made according to the customer’s specified measurements. In that case, the garment can be returned and a refund will be reverted, minus the shipping cost.
If the customer needs further minor adjustments made by our team, we offer this service free of charge, excluding the shipping cost (back and forth), which will be covered by the customer.
We understand that the colors as they appear on your computer screen may slightly be different from how they are in reality. In this case, we highly recommend you to order the color swatches (free shipping) to help you decide.
Once we receive your item(s) we will refund you by your original payment method. Payments can take up to 30 working days to process. Returned items will be refunded excluding the cost of the return shipping.
We accept ONLY credit and debit card payments.
Therefore, after the payment, the transaction on your statement will appear with the name www.madalafashion.com.
LATISSE DESIGN SRL is a VAT payable company. The products have the same prices everywhere, in all countries.
Online orders placement
Placing online orders implies specifying the products you want to order and paying the whole value of your shopping cart online, with a credit card or through PayPal.
We accept Visa, Visa Electron, MasterCard and Maestro.
Please note that the payment is only debited from your card at time of dispatch.
All transactions on this website are processed by EuPlatesc, a secure online payment service that encrypts your card details in a secure host environment.
The transactions will show up on the account statements with the name of the website – madalafashion.com.
Online payments with bank card through EuPlatesc (Visa/Maestro/MasterCard):
When you pay with your bank card it is necessary to fill in a form with the complete requested information specified on your card, on the secure page of the payment processor.
- Credit/debit card payments issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are carried out through the "3-D Secure" system developed by the organizations that ensure on-line transactions at the same level of security as those carried out at the ATM or in physical environment, at the merchant.
- "3-D Secure" first of all ensures that no information related to your card is transferred or stored, at no time, on the store's servers or on the payment processor's servers, these data being directly entered into the Visa and MasterCard systems.
Important to know! - There is NO commission for bank card payments!
Cancelling a transaction
If you decide to cancel a transaction, you have to know that your money will return to your bank account in 1 to 30 days, depending on the emitter’s policy.
Our prices are in euros, VAT included, but you can see them in your currency. The shopping cart and the final order will display the simple and the VAT values separately. Latisse Design SRL reserves the right to change prices at any time, without any previous notifications. In order to check the authenticity of the prices and the product stock, you can give us a call at +40 743 578 052, from Monday to Friday, between 12pm-6pm or write to us at email@example.com.
The shipment of your package
Delivery on Romanian territory is free of charge. The delivery in Romania is made by the fast courier service “GLS” in 24 to 48 hours, depending on the courier’s working schedule, since the date of dispatch.
Delivery abroad is made by the fast courier services “TNT Express”, or DHL or EMS Data Post and the time of delivery is usually between 1 and 3 days, in some cases 5 days (depending on the courier company’s working schedule or of the customs where duty is implied) since the dispatch of the parcel. The cost of delivery outside Romania is established based on the geographical address of dispatch. You may check the transport costs by searching the country of destination in the table below. Additional costs representing possible customs fees or commissions in the countries where customs clearance is implied, will be covered by the customer.
LATISSE DESIGN SRL company undertakes no liability for delays due to unfavorable weather conditions or other causes.
The client will receive by e-mail a notification about the dispatch of the order together with an AWB tracking number.
Shipping rates depend on your shipping address as follows:
- Zone 1: Europe (EU and non-EU countries) – Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Germany, Estonia, Greece, Spain, France, Ireland, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, The Netherlands, Austria, Poland, Portugal, Serbia, Slovenia, Slovakia, Finland, Sweden and the United Kingdom, Albania, Belarus, Bosnia and Herzegovina, Moldavia, Kosovo, Macedonia, Norway, Russia, Ukraine, Switzerland, the United Kingdom, San Marino, Vatican City, Canary Islands, Faroe Islands, Georgia, Montenegro, Liechtenstein
- Zone 2 - Armenia, Azerbaijan, Gibraltar, Iceland, Russian Federation, Turkey, Ukraine
- Zone 3 - Canada, United States of America
- Zone 4 - China, Hong Kong, India, Indonesia, Japan, South Korea, Malaysia, Pakistan, Philipines, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam
- Zone 5 - Australia, Brasil, Egypt, Iran, Iraq, Israel, Mexico, Morocco, New Zealand, South Africa
- Zone 6 - The Rest of the World
* If your shipping address is not listed above, select THE REST OF THE WORLD option. Some large volume products may imply additional shipping rates, that you’ll be notified about during the ordering process.
Please keep in mind that the return shipping costs will be covered by the client
- Zone 1 - 50 Euro
- Zone 2 - 85 Euro
- Zone 3 - 100 Euro
- Zone 4 - 100 Euro
- Zone 5 - 110 Euro
- Zone 6 - 115 Euro
Our products are shipped worldwide via GLS (in Europe), TNT and DHL (worldwide). The shipping lasts between 1 and 3 working days plus customs if necessary.
Shipping cost is added in the checkout and is calculated automatically, depending on the country of destination.
The products will be carefully packaged and shipped in cardboard boxes and special shipping packaging.
The shipment will be made to the address you specified in your account details and in the order form. Since all the orders are shipped between 8 am and 5 pm, please specify an address to which it can be shipped during this time period.
All the parcels include invoices.
Orders placed by 10 am local time will be delivered on the same day (Monday to Friday, not including bank holidays). Orders placed after 10 am local time will be delivered the following business day.
If you want to change the shipping address after you have already placed the order, please contact us at firstname.lastname@example.org.
If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.
If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to the boutique and you will be refunded minus the shipping cost.
If you want to cancel the order, you will have a 1-2 hours window for cancellations, which means that you will have to send us an e-mail in 1-2 hours after placing the order with this request. After that, you will not be able to cancel your order, but you may return it.
Security of client related information
When the client registers his account on the website www.madalafashion.com the customer agrees with the related Terms and Conditions. The customer may choose to receive or not advertising material from our company.
Personal data as well as the other information requested in the order form entered by the buyer will only be used by our company for processing the orders, forwarding advertising materials by request and also for confirming orders, their status and delivery of such. The personal character data will be used for no other purposes, according to Law no.677/2001 concerning the safety of personal character data.
The Client is solely responsible for disclosing their confidential data to a third party.
1. Principles of data protection
- Collection of personal data will only be done for the specified, explicit and legitimate purposes;
- Data will NOT be processed by third parties in a manner incompatible with these purposes;
- Personal data will be accurate, and updated (if necessary);
- The processing of personal data will be done in a legal, correct and transparent manner;
- All personal data will be kept confidential and stored in a high security way;
- Personal data will not be shared with third parties unless it is necessary for the purpose of providing services under agreements between the parties;
- Individuals who process data are entitled to request access to personal data, rectification and erasure of data, impediment or restriction of data processing, as well as data portability.
2. Personal data
Personal data means any information that may be related to an identified or identifiable individual.
Personal data includes all types of direct or indirect information (that is used in connection with other data) that relate to the subject, such as name, address, email address, telephone number etc.
3. Collection of personal data
The data we collect may include the following:
- Name and contact details (your name and surname, e-mail address, postal address for courier tickets, phone number)
- Data about your device and how you and your device interact with our products.
- We collect data about the features you use, the products you buy, and the web pages you visit.
- Device and network data you use to connect to our products. These include data about operating systems and software installed on your device, including product keys. They also include the IP address, language settings, and regional settings.
4. Purpose of collecting personal data
- informing clients about validating and dispatching orders, resolving cancellations, or any issues related to an order, to purchased products and / or services
- the sending of newsletters and / or periodic alerts, by using electronic mail (e-mail), only if the intended person (the buyer) expressly expressed his / her consent.
- market research, tracking and monitoring sales and customer / buyer behavior.
LATISSE DESIGN SRL may also provide the personal data of the buyer to other partner companies, but only on the basis of a confidentiality commitment on their part and only for the purposes mentioned in 1.6, to ensure that such data is kept secure and that the provision of this personal information is made according to the legislation in force, as follows: payment / banking services providers to courier service providers, marketing services providers or other services provided by companies with which we can develop joint bidding programs on the market our goods and services.
Personal purchaser information can also be provided to the Police, the General Prosecutor's Office, the courts and other competent bodies of the state, on the basis and within the limits of legal provisions and as a result of express requests.
5. Use of personal data
- we will only use our personal data for the purpose for which it was collected and will store the data only for the purposes mentioned above.
- we will retain the customer's information for the period when his account is active for any of the purposes mentioned above.
- access to personal data is strictly limited to Latisse Design Srl staff, to associates who have the necessary authorization and the clearly defined need for data usage.
If users do not want to disclose personal data to these companies, they are kindly requested to contact us at email@example.com
6. Security of processing
Personal data will be processed / processed safely and appropriate technical measures will be in place to protect them against accidental or unlawful destruction or loss, unauthorized disclosure, disclosure or unauthorized access, especially when processing involves the transmission of data through network as well as against any other form of illegal processing.
Questions about personal data security can be sent to firstname.lastname@example.org