The shipment of your package
Delivery on Romanian territory is free of charge. The delivery in Romania is made by the fast courier service “GLS” in 24 to 48 hours, depending on the courier’s working schedule, since the date of dispatch.
Delivery abroad is made by the fast courier services “TNT Express”, or DHL or EMS Data Post and the time of delivery is usually between 1 and 3 days, in some cases 5 days (depending on the courier company’s working schedule or of the customs where duty is implied) since the dispatch of the parcel. The cost of delivery outside Romania is established based on the geographical address of dispatch. You may check the transport costs by searching the country of destination in the table below. Additional costs representing possible customs fees or commissions in the countries where customs clearance is implied, will be covered by the customer.
LATISSE DESIGN SRL company undertakes no liability for delays due to unfavorable weather conditions or other causes.
The client will receive by e-mail a notification about the dispatch of the order together with an AWB tracking number.
Shipping rates depend on your shipping address as follows:
- Zone 1: Europe (EU and non-EU countries) – Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Germany, Estonia, Greece, Spain, France, Ireland, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Hungary, Malta, The Netherlands, Austria, Poland, Portugal, Serbia, Slovenia, Slovakia, Finland, Sweden and the United Kingdom, Albania, Belarus, Bosnia and Herzegovina, Moldavia, Kosovo, Macedonia, Norway, Russia, Ukraine, Switzerland, the United Kingdom, San Marino, Vatican City, Canary Islands, Faroe Islands, Georgia, Montenegro, Liechtenstein
- Zone 2 - Armenia, Azerbaijan, Gibraltar, Iceland, Russian Federation, Turkey, Ukraine
- Zone 3 - Canada, United States of America
- Zone 4 - China, Hong Kong, India, Indonesia, Japan, South Korea, Malaysia, Pakistan, Philipines, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam
- Zone 5 - Australia, Brasil, Egypt, Iran, Iraq, Israel, Mexico, Morocco, New Zealand, South Africa
- Zone 6 - The Rest of the World
* If your shipping address is not listed above, select THE REST OF THE WORLD option. Some large volume products may imply additional shipping rates, that you’ll be notified about during the ordering process.
Please keep in mind that the return shipping costs will be covered by the client
- Zone 1 - 50 Euro
- Zone 2 - 85 Euro
- Zone 3 - 100 Euro
- Zone 4 - 100 Euro
- Zone 5 - 110 Euro
- Zone 6 - 115 Euro
Our products are shipped worldwide via GLS (in Europe), TNT and DHL (worldwide). The shipping lasts between 1 and 3 working days plus customs if necessary.
Shipping cost is added in the checkout and is calculated automatically, depending on the country of destination.
The products will be carefully packaged and shipped in cardboard boxes and special shipping packaging.
The shipment will be made to the address you specified in your account details and in the order form. Since all the orders are shipped between 8 am and 5 pm, please specify an address to which it can be shipped during this time period.
All the parcels include invoices.
Orders placed by 10 am local time will be delivered on the same day (Monday to Friday, not including bank holidays). Orders placed after 10 am local time will be delivered the following business day.
If you want to change the shipping address after you have already placed the order, please contact us at firstname.lastname@example.org.
If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.
If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to the boutique and you will be refunded minus the shipping cost.
If you want to cancel the order, you will have a 1-2 hours window for cancellations, which means that you will have to send us an e-mail in 1-2 hours after placing the order with this request. After that, you will not be able to cancel your order, but you may return it.